From time to time a car needs servicing and fixing. Cars are expensive hence people cannot afford to buy a new car every time it stops functioning properly but cannot afford keeping it in a servicing company for a long time either.
To make sure that your business can give better service and can have a smoother flow of work so you can finish each car work on time you need a workshop software. It will cut of the communication distance between your departments, help schedule everything as per your requirement and give updates in real time to make the entire process shorter and faster. This way you will be able to provide better service leading to satisfied clients.
But even while getting a software to manage your workshop you must be aware of what kind of software will be suitable for your business and are it’s features actually helpful for your business. There are many software in the market with numerous features that claim to help a workshop business but there are some features that can be set apart in the list of extremely important features.
These are the features to look for in a workshop software so the software you approve for your business is entirely exploitable for the betterment of your company:
- Automated work orders
The software allows you to enter the name of the customer, the services required and it gets updated in the software informing the other departments. Rest of work is taken care of by the software like profitability, expenses, price, work order, etc. It has all the backstage contents updated so you can just go through the software for the information and keep record of all the things in the software allowing you to proceed further with proper guidance.
- Status updates
As service business needs to go step by step therefore you need a software that can update you with the work progress. The work progress will provide the work status of your project for example in garage, repairing, job done, etc. This makes it easier for you to update your customers as well which keeps them informed and gives the surety that their work is under progress and is moving according to the schedule. It also makes the customer experience more satisfying and provides your business and service a better image.
- Inventory management
Your business can never guarantee when you will run short of the materials stored in your warehouse even with someone to take care of. You might not always be able to make it work with the warehouse management and extra staff is just extra expense. Therefore a software that can manage your inventory and can alert you before hand comes in handy for the work process to run without any bumps. At times it might take few days or more for the materials to arrive which means wasting time but with a software you remain warned by the time it reaches the warning level hence you can order or purchase the materials before you completely run out of them.
- Estimation of price
A software that can estimate the total cost of the service is a must. It helps in arranging the entire process according to the services chosen by your customer. Therefore you can estimate the entire service cost for the customer and also estimate your material requirements for the service.
- Managing appointments
One of the major problems a workshop faces is managing the appointments of the customers. With the help of a software you can schedule the appointments by automating your scheduling process. It allows the customers to look up for the availability of booking and hence they can book it online without having to call and being put on hold. After they have made the appointment you can just look up in your software and move accordingly. Therefore there is no hustle bustle in your phone lines and in your work schedule and also there are no surprise walk ins.
Reach Workshop Software
Reach is an user friendly software that is entire cloud based.
It allows you to take a snap of your vehicle and share it with the customer so that the customer can approve of the work being done on it and finally when the job is done the customer receives a sms about the update on the service being completed. It covers the entire work process that includes of, creation of job order, job estimation, job process, spare parts ordering, job repairing, job completion, invoicing, delivering, reordering, accounting and taxes.
Its key features are:
- Business automation
- Email management
- Operations and process
- Bank synchronization and process
- Tally import
- Multi company
- Auditor view
- Mobile application
- Repair management
- Multi branch