Telemarketing is expensive, it”™s draining and it”™s a big management headache. The hardest part of telemarketing is being nice with all kinds of people. Employees have to deal their hours with tracking their persons. You can easily manage all kinds of telemarketing activities simply using the ERP Software
Tracking the Details
The first step of telemarketing process is to gather the official information of valuable customers and keep following them. There may be many chances that the employee could miss a client since it is very difficult to remainder using the excel sheets. Even a single client will place a huge order. So it is unavoidable not even to miss a single client. Using ERP software you can easily track all your customers using the remainder application. your customer database is followed from telecalling response, forwarding quote, demo, appointment or meeting, booking order, sales order, rising invoice, delivery, billing. It is the responsibility of the telesales to closely follow up the customer up to successful satisfaction of the product with minimized return and refund. These all steps can be easily achieved using the single ERP software.
Customers like if they are contacted by a single customer care executive agent. They will have friendly move with the respective executive and they can also refer their friends and relatives to try out the product. To preserve those clients”™ data from competitor executives, data privacy is must. by Using the ERP Software for telemarketing process executives can do their work without any worrying of losing and hiding the data from competitor. The Specialty of ERP Software includes it allows data sharing with the executive permission. It will be much beneficial if the respective can”™t attend the customer means he/she can forward the details to other executive so that the appointment won’t get canceled. Data privacy can be provided by the separate user id and password provided with their respective access.
Supervisor can easily monitor their executive”™s performance using the details displayed in the dashboard. You can easily compare the reports of various employees and even the day to day weekly, monthly and annual reports without much effort. You”™re leading telesales, field executives, backend employees, top customers name will get displayed in the dash board. Executives can manage their accounts anytime simply using their mobile phone. So that you need not to worry if the leading executive is going on for a vacation
Not only for employees ERP software will facilitate the operations of the managing director also by providing online trade, instant accounting, inventory management. You can easily forward multiple quotes for single request. You can easily recognize the vendors whom are meeting your needs. This will save your time and money of your entire organization
I always Suggest Clients to Try out some ERP Software to compare the best fit for their business or you can check on ERP comparison tool or Listen to what Leading Business Persons say about their ERP Software
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