Best Field Service Engineer Management Software to Help your Service Engineers close tickets more effectively and to keep your customers happy!
- Ticket registration and assigning
- Capture all the complaints from customers, AMC tickets and other service tickets in the software. You can immediately acknowledge their complaints by sending an sms or email. These tickets can be quickly assigned for the next job from the software itself. The assigned tickets appear in the mobile app of the service engineers and also the software brings a reminder list of meetings for every day for the manager.
- Mobile app for Service Engineers
- Your service engineers can focus on the job than wasting time on filling reports and getting daily directions. Every ticket assigned is displayed in the mobile app for the service engineer as a calander. The service engineer can update status of the tickets on the go using his mobile phone.
- Job Sheets
- Once the initial appraisal is done, you can raise job sheets using the software. The software automatically calculates the estimate and intimates the customer by an sms. Every status update is sent to the customer. This keeps the customer updated and happy and reduces the frustration calls which might land in case of a delay.
- Automatic Quote Generation
- Reach can generate quotes calculating the cost of the jobs automatically.
- Inventory Management
- Reach manages the inventory of spares, consumables and other stock. You will be able to track the stock at the stores and also the stock with the Service engineer.
Who can use Field Service Engineer Management Software?
- Water purifier Servicing
- Home Appliance Servicing
- Mobile Phone Servicing
- Computer Servicing
- Battery and Inverter Servicing
- Genset Servicing
- Bronze (1 user, Rs. 1000/- per month )
- Silver (3 users, Rs. 2000/- per month )
- Gold ( unlimited users, Rs. 3000/- per month )
1. Take a demo of all the above software
2. Evaluate what suits you best
3. Take a Trial to see if it suits your working pattern
4. Buy the software