CRM is a customer relationship management software. It stores the data related with the customers and manages their relationship with the business by tracking them and helping them get updates from the company.
CRM software helps in making deals faster and helps your business get leads and sales opportunities. It is beneficial for a business in various ways and especially for a small business where small number of people do a huge amount of work.
Lets us have a closer look at how it helps a business:
- Access all required information of your prospects
View all the details you want to about your customer, all the required information will be stored in CRM and you can easily calculate your sales and contact your customers by making appointments. It helps you to get leads and turn them into clients easily.
- Provides better customer service
Customers come first in any business hence you have to be very careful in handling customers and their complaints. CRM helps you provide better customer care. It helps you in contacting and making deals easily therefore customers do not have to go through delays. It allows you update the customers and clients with the status of the projects thus keeping them informed which will be appreciated by the customers as they don”™t have to ask you for information and update on their projects.
- Increases efficiency
It helps your business work faster as it integrates with other departments and its details about the customers. Hence it becomes easier to collect all the details from other departments as well that provides information about the leads and clients. And address all the requirements and issues immediately.
- Brings in more leads
This software helps you track huge number of leads who are potential of becoming clients and then imports them from other platforms where they are tracked from, so you can turn them into clients. CRM also sale cycles and raise your benchmark.
- Take better decisions
It allows you to access to the real time sales, customer requirements, sales and trends. You can see the trends from websites and the market using CRM therefore you stay updated and remain aware of what the market is expecting from business therefore you remain up to date and hence can make faster and better decisions.
- Business growth
It helps the sales team to raise quotes, make invoices and this helps in making the appointment faster with your clients. And gives a complete view on your clients hence it makes it easy for you to track your clients providing all that a sales team requires to makes more business happen.
The CRM software has salesforce tool that is designed to help the sales department make more sales.
- Easy reporting
In the end of the day all the client details and sales must be reported to the head. It gets difficult when you have to collect all the information from different software or different systems separately as there could be too much data to be collected. Whereas CRM allows you to access customer info, details and the daily updates from just one software. You also get all the updates in real time therefore you can change certain things and take actions if necessary on the spot itself.
When getting a CRM for your business you can choose between on premises and on demand CRM software. Which is offline and online software. It is always better to go ahead with an online software as they have a backup and stores all your data with safety.
Reach CRM is a cloud based management software it helps you track and record the status of the customer. It makes the interaction easy between you and your customers and manages any number of contacts, you can manage the clients, marketing and sales lead.
Easily convert your leads into appointments, it makes it easy for you to track leads which are more interested in your business so you can easily short list them.
It also allows you to send quotes easily and enable to raise customized invoices. It also enables smooth flow between sales departments so the work is done efficiently. You can also send bulk sms and bulk emails using Reach CRM thus you save a lot of time and also expenses.
The features of Reach CRM software are:
- Managing contacts
- Lead management
- Mobile app
- Sales team collaboration
- Email integration
- Territory management
- Bulk email and sms
- Cloud call integration
- Reports and dashboard