In a restaurant business there are several parts that comes under service like the ordering in the restaurant, booking tables online, ordering food online, etc. There has been several attempts to make the service better for the customers to improve the business and chatbots are one of them.
Chatbots provide a human touch unlike apps. It allows the customers to directly engage with the service of their choice. It gives a human response without delay unlike actual staff but with an actual staff experience or even better. Thus it improves the service of your business.
Here are some selected points as to how chatbots can help your restaurant:
- They act like perfect assistants
The chatbots are like a perfect assistant that you were looking for. It does as told and never hesitates in answering any questions and doubts to your customers. It is already programmed with all the answers hence it can provide better information to your customers and also engages with customers with a better communication skill.
- Chatbots don’t get tired
Chatbots are available 24/7 for your customers. This is leads to excellent customer service. Your customers will never be disappointed having to wait for their calls to be answered. It can work all day and answer any queries any time.
- They learn easily
Chatbots catch up fast as they learn what a particular customer prefers. They develop themselves over time and improves their performance approach towards the customers. They learn to suggest or auto order according to the regular order of the customer. Chatbots even learn more manners and they learn to compliment and improve the service to the maximum. Chatbots do not require re entering information again and again as they can keep it in their memory from the chat history.
- The audience is already at the door
Customers like it when they are not asked to wait as who does not love an instant reply. Thus your chatbots will help that happen for your customers and your customers will love coming back to your business. Therefore chatbots are created on platforms like messenger, whatsapp, telegram etc, so it is easier for you to connect with people. Just one click and one text and they can get in touch with you, thus instead of having to look for customers the customers will already be there at your steps with the help of easy chatting.
- Easy order processing
Order process in chatbots has very simple steps as it helps in ordering by just sending a messing to it. Some of the chatbots also allows you to track your order giving you full transparency. The bot sends a notification as soon as the order is ready or on its way to be delivered.
- Tracks loyalty
Tracking loyalty improves your business and service hence chatbots tracks down the loyal customers and provides them will special treats so they keep coming back to your business and stay loyal. Your customers stay informed that you care about them hence they will enjoy being with your business.
You might provide a sheet in your website for feedback, etc but the customers hardly care about reviewing your business. But chatbots make sure that your customers provide you a feedback hence they will ask the customer for a quick feedback as soon as your meal is done. This way you can take tips of service improvement and get ratings easily.
It is a virtual accountant for your business that takes care of your accounting, invoices, banking, receipts, etc. Reach Robo is a simple and a friendly chatbot that gets all your work done in a blink of an eye.
All you require is to add it on your facebook messenger and a simple hi or hello with help your manage your business. It provides with real time updates so you can work and manage your accounts from anywhere.